(By Anthony Miller). It never ceases to amaze me the canny acquisitions that UK BPO leader, Capita, manages to find. Now it’s healthcare intelligence and benchmarking firm CHKS, which Capita bought from parent HKI for £11.6m. CHKS, which specialises in online governance and performance tools, standards-based assurance programmes and health economics modelling services, turned over £8m last year, at 20% operating margin, which would rank it second behind Financial Services (!) as Capita’s most profitable business line. But more importantly, it beefs up Capita’s healthcare proposition, which currently accounts for just 1% of Capita’s ~£2.5bn revenues. Capita has a knack of planting acorns and nurturing them quickly into great oaks. With its recent contract (Nov. ’08) for the NHS Choices project, it seems we are going to see much more of Capita in the UK healthcare sector in future.
Thursday 19 February 2009
Capita makes 'intelligent' healthcare acquisition
(By Anthony Miller). It never ceases to amaze me the canny acquisitions that UK BPO leader, Capita, manages to find. Now it’s healthcare intelligence and benchmarking firm CHKS, which Capita bought from parent HKI for £11.6m. CHKS, which specialises in online governance and performance tools, standards-based assurance programmes and health economics modelling services, turned over £8m last year, at 20% operating margin, which would rank it second behind Financial Services (!) as Capita’s most profitable business line. But more importantly, it beefs up Capita’s healthcare proposition, which currently accounts for just 1% of Capita’s ~£2.5bn revenues. Capita has a knack of planting acorns and nurturing them quickly into great oaks. With its recent contract (Nov. ’08) for the NHS Choices project, it seems we are going to see much more of Capita in the UK healthcare sector in future.
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