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I met up with Searle yesterday and had a long chat about the Managed Solutions part of the business, which includes its RPO (recruitment process outsourcing) activities. Managed Solutions, accounted for some 35% of group revenues and nearly 40% of operating profit last year. RPO is an interesting model for staffing firms as it gives them control of the client’s recruitment process. This means they usually get to choose how and where to source the candidates. Spring aims to source as many as candidates possible from its own trading companies (includes its own brand as well as Best, Glotel and others), hence keeps the margin for itself. Other RPOs, such as market leader Alexander Mann Solutions (see Alexander Mann Solutions make recruitment the process) tend to be ‘vendor neutral’ and source from third-party agencies, giving up a share of the margin. There are pros and cons here but I'm afraid we’ll have to leave that discussion for another time.
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