Tuesday, 30 June 2009

Steria wins BPO side of CSC’s passport contract

(By Anthony Miller – Tuesday 30th June 2009 9:30am). Here’s one we didn’t have a chance to comment on last week, but is worthy of note. Steria has joined CSC’s consortium to upgrade the UK Identity & Passport Service’s application and enrolment system (see CSC UK wins £385m ID-Passport contract). Steria will do the BPO bit to manage front-end passport application processing. Steria’s share was not made public, but we believe was north of £50m across the ten years of the deal. Steria will TUPE across some 250 staff from Siemens, who won the original contract back in 1997. This is another feather in the cap for Steria UK CEO, John Torrie, but let’s really hope they can avoid the pitfalls that plagued Siemens after high-profile problems brought those memorable scenes of queues of unhappy holiday-makers snaking round the streets outside passport offices!

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